1. What’s covered under warranty?

Your dashcam is protected against:

• Hardware faults: Won’t power on/off, USB port failure, buttons not working.
• Software issues: Crashing app, recording errors, date/time not saving, memory card not recognized.
• Camera problems: Poor recording quality, missing footage, lines in video/images.
• Overheating: Auto shutdown during normal use.
• Power issues: Unexpected shutdowns.
• Connectivity issues: GPS/Wi-Fi not working properly.

2. What’s not covered?

The warranty does not apply if the issue is caused by:

• Physical damage (cracked screen, scratches, water damage).
• External accessories (mounts, wires, SD cards).
• Accidents or mishandling.
• Using non-TRAPO cables or adapters.

3. How long is my warranty?

Warranty duration depends on your purchase. Check your receipt, packaging, or contact us to confirm coverage.

4. How do I make a claim?

Prepare the following before contacting us:

• Proof of purchase (receipt/invoice).
• Dashcam serial number.
• Photos/videos showing the issue.
• Short description of the problem.
• Reach out to our customer service team to start the claim process.

5. What happens after I submit a claim?

• Step 1: Verification – We check your proof of purchase, warranty validity, and issue.
• Step 2: Return – You may need to send back the dashcam for inspection.
• Step 3: Outcome –
  • If valid → we repair or replace your unit.
  • If not valid → we return the dashcam with explanation.

Pro tip: Always use TRAPO-approved cables and adapters to keep your warranty valid.