FAQ

Looking for car accessories?

Check out https://shop.trapo.com/ 

Choose by your car model: https://shop.trapo.com/collections/car-wipers 

If you can't find your car mode listed on the website, kindly contact our Customer Service Team or email: enquiry.my@trapo.com ,

Please also provide the information below:

-Your car model and year of manufacture

-Yes, you may, provided that you follow the following conditions:

-Item(s) must be returned within 7 days after it is received.

(NOTE: we do not offer monetary refunds*. For special cases, please refer to When can I expect my full refund? Section below)

-You have to bear the shipping cost to return the item (unless TRAPO is liable for sending the wrong item, damaged item, etc.)

-Returned item(s) will be inspected before refunds are processed.

Yes, you may exchange your item. Kindly observe the following policy:

-You're entitled to FREE exchange of your item only within 7 days after receiving said item(s).

-FREE exchange is only valid for reason(s) that DO NOT include a change of mind.

-Item(s) will be inspected before the exchange process is initiated.

Here are the valid reason(s) for item exchange:

-Poor fit.

-Kindly contact our Customer Service Team.

-Kindly use the below address for any item return(s):

U2211, 371 Little Lonsdale Street 3000 Melbourne VIC

-Unfortunately we are unable to redirect orders to a different address after dispatch. Therefore, please ensure that all delivery information is correct prior to check out. We cannot be responsible for delivering to incorrect addresses.

-Don’t forget to remove the cover before install! 

-https://www.youtube.com/watch?v=kDE36bmQRK4

-Use water only to rinse all the dust out on the wiper and windshield only

-Replace your filter after every 300 hours / 5 months usage 

1. -Don't worry. Sometimes orders are delivered in 2 separate parcels. There's a chance that these parcels will arrive at separate times. Kindly check your email to see if your order has been delivered separately.

   -If you didn't receive an email, or if the delivery lead time (See: Shipping) has exceeded, then kindly contact our Customer Service Team or email enquiry.my@trapo.com for assistance.

• We're sorry that this happened. Please contact our Customer Service Team or enquiry.my@trapo.com so that we can make things right, and get back to you within 24 hours.

• WEBFORM?

• Please also include the following details in your form/complaint:

• 1) Image of the Item/Parcel(s) received

• 2) Order Number

• (NOTE: Please do not throw away any of the incorrect items that you've received! Depending on the situation, our team may arrange to collect the product from you.)

-We're sorry that this happened! Please contact our Customer Service Team or enquiry.my@trapo.com as soon as possible. Please include details about the problem, including photos of any visual damage and your order number for quicker assistance.

Kindly take note of the delivery lead time(s) for the following categories/items:

-All Products: We process order in 24 hours, and we ship immediatly. Usually for international shipping it can take between 7-10 working days

-Peak season (Shopping season, festive season, etc) - There will be a slight delay in delivery

We only offer shipping via UPS, DHL and other major international delivery courier companies. 

-We ship within the Australia, New Zeeland region ONLY. For countries outside of these two (i.e. Malaysia, Indonesia, Singapore, Thailand) kindly redirect to https://www.trapo.com/   

-Don't worry! A confirmation email will be sent after the order has been made online. 

-Alternatively, you could also track your delivery status with our Customer Service Team

-Unfortunately, you cannot cancel your order once it has been made. However, to make any edits to your existing order, kindly contact our Customer Service Team. If you decide to cancel your order, your refunds will be processed as Loyalty Points (READ: Return & Exchange policy)